In response to COVID-19, we are modifying some of our usual practice approaches to keep our staff, tamariki and communities safe.

COVID-19: implications for our practice

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Printed: 05/04/2020
Printed pages may be out of date. Please check this information is current before using it in your practice.

During Alert Level 4, Oranga Tamariki alongside our partners will continue to provide essential services to keep tamariki safe and to support their whānau and those caring for them.

This guidance outlines how we have modified our usual approach to ensure that we are undertaking these services in a way that will help keep all New Zealanders safe.

Guidance may change in line with the ongoing national response to the COVID-19 Pandemic. 

When we resume usual practice once all restrictions to prevent transmission of COVID-19 have been lifted may be different for tamariki depending on the community in which they live and their individual risk of exposure to COVID-19.

Practice guidance

Tamariki in care and on youth justice bail who are missing or an unauthorised absence (PDF 207 KB)

Engaging with tamariki in care (PDF 259 KB)

Talking with tamariki and rangatahi about COVID-19 (PDF 124 KB)

Maintaining contact with te tamaiti or rangatahi while on FGC plans or non-custodial Youth Court orders (staff resource) (PDF 218 KB)

Supporting tamariki and rangatahi if they are arrested and visiting them in Police cells (staff resource) (PDF 223 KB)

Care and protection assessment process at Alert Level 4 (PDF 186 KB)

Allegations of abuse for tamariki in care — guidance (PDF 203 KB)

Remote safety planning (PDF 203 KB)

Screening/monitoring self-harm and suicide risk during Alert Level 4 (staff resource) (PDF 178 KB)

Using respite care during Alert Level 4 (PDF 161 KB)

Resource for respite and emergency caregivers (PDF 275 KB)

Conducting specialist child witness interviews during Alert Level 4 (staff resource) (PDF 283 KB )

Family group conferencing for care and protection and youth justice at Alert Level 4 (PDF 128 KB)

Whānau contact arrangements for tamariki in the custody of the chief executive while New Zealand is at Alert Level 4 (PDF 159 KB)

Interim provisional caregiver approval — guidance (DOCX 66 KB)

We should continue to consider how best to engage with tamariki and whānau Māori in the current environment.

Practice for working effectively with Māori

Other information on Te Pae

Te Pae is our central point for information, including:

  • Working in a pandemic environment — all kaimahi should read this
  • Essential workers and childcare
  • COVID-19 related leave
  • Travel
  • Restricted site access during Alert Level 4
  • Guidance for workplace infection control
  • Personal Protective Equipment (PPE) health and safety guide
  • Staying safe at work and working remotely
  • Working from home — health and safety guide
  • Working remotely: Technology use, information security, and information management and privacy guidelines
  • COVID-19 screening form

COVID-19 information for staff — what you need to know (staff resource)

Information for caregivers and partners

Caregivers: COVID-19 information —

Partners: COVID-19 information —

Resources from other organisations

Remote screening for suicide risk — Towards Wellbeing (PDF 257 KB)

Safety planning remotely — Towards Wellbeing (PDF 243 KB)

General information: Privacy and COVID-19 – Office of the Privacy Commissioner

Posters: Protect our whakapapa — Te Puni Kōkiri

COVID-19 support — Pasifika Futures

COVID-19 advice in other languages —