Pacific resources for COVID-19
These resources will support practitioners working with Pacific families to help them access the right information and services in their communities.Free helplines
Ministry of Health – advice and information
Free health advice and information, anytime.
Phone: 0800 611 116
Vaccination
Ministry of Health vaccination line – helpful for families needing advice for 12 to 15 year olds.
Phone: 0800 611 116
South Seas Health Care is taking inbound and outbound calls for all bubbles to vaccinate as fanau/whānau/families or bubble groups. This provider is based in the Otara shopping mall.
Phone: 0800 211 221 (Auckland only)
Need to talk?
If people are feeling stressed, worried or anxious, there's a free Pacific helpline available in Pacific languages.
Phone: 0800 652 535 or 0800 OLA LELEI
Monday to Friday, 8.30am to 8.30pm
Support directories for communities
Connecting families to supports and services in their area:
- Auckland
- Manawatu-Whanganui
- Wellington
- South Island.
Support directories for Pacific communities (staff resource)
COVID-19 testing centres, clinics and GPs
Auckland: Getting tested – Auckland Regional Public Health Service
Northland: Northland community testing centres – Northland DHB
Wellington: Capital & Coast DHB community testing centres – Healthpoint
Rest of New Zealand (browse by region): COVID-19 testing – Healthpoint
COVID-19 community foodbanks
South Auckland
| Agency | Community | Contact details |
| Salvation Army – Manukau Community Ministry |
Food bank and food parcels. Contact call centre and leave name and number, and they will call back. Pick up only by appointment on Monday, Wednesday and Friday between 10am and 12pm, and 1pm and 3pm. |
09 262 2332 for Manukau Community Ministry 0800 53 00 00 for local ministry |
| Otara Kai Village | Food packages and face masks for people living in Otara and Papatoetoe regions. |
Pick up from 120 East Tamaki Road, Otara, or delivery (pending needs) |
| Takanini Gurdwara (Suprime Sikh Society of New Zealand) | Free food bags for people of all backgrounds, as well as blankets and face masks. See Facebook for dates when available. |
021 803 512 |
| Akaal Foundation |
Free packages. Delivery available. Call or text for more information. |
021 297 2602 |
| St Vincent de Paul Society | Food bank and food parcels. Open Monday, Wednesday and Friday. Call first between 10am and 3pm. |
47 Station Rd, Otahuhu Call first: 09 815 6122 or 0800 680 090 |
| Otara Health Charitable Trust |
Food bank for families living in Otara or Papatoetoe. Bring ID and proof of address. Open Friday 12 to 2.30pm. Supplies are usually all allocated by Friday. |
Call Julie Areaiiti: 022 477 8536 |
| MUMA – Manukau Urban Māori Authority | Food parcels. Open Monday to Friday, 10am to 2pm. Call first between 9am amd 2pm, and bring ID and a vehicle for collection. |
31 Calthorp Close, Favona 0800 686 232 |
| Budgeting & Family Support Services |
They will assess over the phone and refer to food banks. Bring proof of address and a face mask. Open 9am to 4pm. |
Mangere: 09 275 2255 Tuakau: 09 236 9804 09 275 2266 022 3400 320 |
| St Marks Church in Pakuranga |
Call Citizens Advice Bureau first for referral. Food bank and general assistance for Pakuranga, Howick, Flat Bush and Panmure. |
Citizens Advice Bureau Pakuranga: 09 576 8331 |
| Rawiri Community House |
Food parcels. Walk-in only. Monday to Friday, 10am to 2.30pm. No registration necessary, and no criteria for accessing help. Also distributes free modems – see Facebook for details. |
1 Rata Vine Drive, Wiri Call: 09 2638 8202 |
| Manurewa Marae |
Provide food parcel and deliveries. Vaccination clinic available. Open from 9am to 5pm – not available at weekends. |
Call first on 09 640 0821 or access the Manurewa Marae facebook page – no walk-ins. Book food and vaccination appointments via their website. |
| United We Stand – Rewa waka of caring |
2 McCannelly St – old Auto One shop next to Dominos Open 8.30am to late – drop-ins ok |
|
| Affirming Works food parcels |
Register online or at 9 Moa Street, Otahuhu food@affirmingworks.org.nz or 0800 0AFFIRM |
|
| The Fono Feleoko Food Hubs | Support for people directly affected by lockdown and former clients of The Fono. Call or send Facebook message. | Call: 0800 366 648 (press 3) |
| South Seas Healthcare Trust |
Food support to enrolled population and church groups in South Auckland. Pick up only. |
14 Fair Mall, Shop 9–12, Otara Call: 09 273 9017 (press 0 for whānau ora services) |
| Shanti Niwas |
Provide social support services to senior citizens of Indian and South Asian origin. During lockdown, provide a range of additional services, including grocery and presciption medicine delivery, phone check-ins and emergency housing service. |
09 622 1010 |
| WeCare.Kiwi |
Volunteer support network – anyone who is vulnerable, living alone or caring for others can request check-ins or practical help. |
Call Katrina: 0800 777 797 |
| Student Volunteer Army |
Contactless food delivery service for people 65+, essential workers, their families and vulnerable groups. Shop online or call for assistance. Goods come at a cost. |
Call: 09 801 2122 or 0800 005 902. Open 9am to 4.30pm. |
| Papakura Marae |
Food parcels for Papakura and surrounding suburbs. Pick up Monday to Friday, 1pm to 3pm. Call first and bring ID. |
29 Hunua Road, Papakura 09 297 2036 |
| Pukekohe Salvation Army |
Call first for an assessment for food assistance and other services. ID required. |
3 Tobin Street, Pukekohe 09 238 5641 |
| Waiuku Family Support Network |
56 Queen Street, Waiuku Call: 09 235 9099 or 027 380 6265 |
|
| Franklin Family Support | Food assistance. |
82 Manukau Road, Pukekohe 09 238 6233 |
| Whare Oranga Ooraeroa Marae – Huakina Development Trust | Social services provided. |
15 Roulston Street, Pukekohe 09 238 0250 |
Wider Auckland
| Agency | Details |
| Nga Whare Waatea Marae, Mangere | A drive-through food bank is operating weekdays at Nga Whare Waatea Marae at 31 Calthorp Close, Mangere from 10am to 2pm until further notice. Bring ID. Wait in car and our kaimahi will awhi one whānau at a time. |
| BBM – Buttabean Motivation |
Email admin@thebbmprogram.com if you need support from the BBM Plantation Foodbank. 12b Jack Conway Avenue, Manukau or visit the BBM website |
| Auckland City Mission Foodbank | If you need a food parcel, call 09 303 9266 and speak to the Crisis Care team. You will then be given a time to collect from the ACM distribution centre at 15 Auburn Street, off Boston road in Grafton. Everyone must take ID with them. |
| Salvation Army food parcels | Contact the Mt Wellington Salvation Army Community Ministry on 09 379 7615 or your local Salvation Army Community Ministry (ring 0800 53 00 00 to find your local ministry). You will be given a time to collect your food parcel. |
| Presbyterian Support Northern | Call 09 309 2054 to arrange a pick-up at 8 Madeira Lane, Grafton. Strictly no walk-ins. Collections are strictly between 11am and 12 noon from Monday to Friday. |
| St Vincent De Paul, Newton branch | Call 09 815 6122 or email Auckland@stvinnies.co.nz and they can deliver a food parcel. |
| Papakura Marae Foodbank |
Open Monday to Friday from 10am to 2.30pm. 09 297 2036 – please phone to request a food parcel. Someone will ring you back to do a phone interview, then food will be delivered. Only deliveries to Papakura and Manurewa areas currently. |
| Orakei Foodbank | Call 521 5712 and leave message on voicemail with details of how many in family etc. Parcels are only delivered on Tuesdays and Fridays to Orakei, Kohimarama and Mission Bay. |
| St Marks Church in Pakuranga |
Still open but only focusing on those in Pakuranga. Contact them directly through their contact page on their website. Phone: 09 576 7959 Email: admin@stmark.org.nz |
| Hills Church on Hillsborough Road | Email office@hillschurch.nz with details on your needs and they will do their best to provide a food parcel. Hills Church has also offered to go shopping for those who cannot leave home due to self-isolation if needed. |
| The Village Community Services Trust | Register for a food parcel on their Facebook page |
Auckland Pacific providers
| Provider | Geographical area | Contact person | Contact details |
|
Family Violence programme for Tongan families and Whanau Resilience |
Albert-Eden Board, Mangere-Otahuhu Board, Manurewa Board, Maungakiekie-Tamaki Board, Otara-Papatoetoe Board | Emeline Afeaki-Mafileo |
81 Nikau Road, Otahuhu 09 276 6538 or +64 800 AFFIRM |
|
Aiga Atia’e Pasefika Family Trust Parenting programme delivered in English and Samoan |
Mangere-Otahuhu Board, Manurewa Board, Otara-Papatoetoe Board, Papakura Board | Taulapapa Wulf |
14 Kirklow Place, Goodwood Heights, Manukau 09 262 3725 TOLL FREE (in NZ): 0800 456 456 |
|
Counselling and mentoring, youth mentoring, social work support, family violence programme and building financial capability |
Auckland wide |
Mary Suamili and Carolyn (Kalo) J Fohe |
32 Station Road, Otahuhu and 8 Hendon Avenue, Mt Albert 09 270 2089 or 022 043 0811 |
|
Lalotoa I Aotearoa Community and Social Services Trust Emergency housing social work support, parenting programme, family fiolence programmes, police referrals for family harm |
Mangere-Otahuhu Board, Otara-Papatoetoe Board |
Joy Ramsay |
Level 1, 12 High Street, Otahuhu 09 270 0380 or 027 675 4565 |
|
Mother of Divine Mercy Charitable Trust (Women’s Refuge) Refuge accommodation, social work support, youth support around family violence, Project Hope – youth outreach programme |
Auckland wide. Refuge accommodation, social work support, youth support around family violence, Project Hope – youth outreach programme |
Agnes Faifua or Susanna Fiu (Auckland wide) |
09 820 0453 (Avondale) or 09 815 9355 (Port Chevalier) or 021 104 9503 South Seas Healthcare Trust |
|
Whanau resilience – long-term support for families of family violence |
Counties/Manukau | Lydia Teatao |
14 Fair Mall, Shop 9-12, Otara 09 273 9017 or 09 281 6550 |
|
Family Start service, family violence services, building financial capability, whanau resilience |
Auckland wide | Ana Aitcheson |
411 Great North Road, Henderson 09 837 1780 or 021 956 633 |
|
Family support and whanau Resilience |
Auckland Central and South Auckland | Malia Hamani |
214 Great South Road, Otahuhu Phone: (09) 276 4596 or 021 344 405 Fax: (09) 276 4597 |
|
Family violence |
Auckland wide | Kasalanaita Puniani |
29 Hill Street, Onehunga 09 636 3629 or 09 622 4976 |
|
Tuilaepa Youth Mentoring Services (TYMS) Youth services, youth mentoring programme, education programme at Lighthouses and Remand homes |
Henderson-Massey Board, Waitakere Ranges Board, Waitemata Board |
Mary-Ellen Takie and Dale Rasmussen |
644 Swanson Road, Swanson 09 971 2746 or 021 192 6944 or 021 192 8607 |
|
Building financial capability |
South Auckland |
Vai Harris and Tracy Stowers |
Baptist Church, cnr Ashgrove Road & Bader Drive, Mangere 5/178 Great South Road, Manurewa 09 256 9639 or 09 256 9638 |
|
Social work support and family violence |
Henderson-Massey Board, Waitakere Ranges Board, Whau Board |
Kato Prescott and Lesieli Prescott |
53 Chistlehurst Street, Henderson 09 838 7380 or 021 0290 0701 |
|
Family support, parenting programme, youth programme, family violence service |
Manurewa, Mangere-Otahuhu, Papatoetoe-Otara, Maungakiekie, Albert-Eden
|
Suzanne Joseph |
Unit 7, 586 Great South Road, Manukau Freephone: 0800 825 282 |
COVID-19 financial support
COVID-19: where to go for services and support – Ministry of Social Development