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COVID-19: implications for our practice

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Printed: 28/05/2022
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Last updated: 29/09/2021

Pacific resources for COVID-19

These resources will support practitioners working with Pacific families to help them access the right information and services in their communities.

Free helplines

Ministry of Health – advice and information

Free health advice and information, anytime.

Phone: 0800 611 116


Ministry of Health vaccination line – helpful for families needing advice for 12 to 15 year olds.

Phone: 0800 611 116

South Seas Health Care is taking inbound and outbound calls for all bubbles to vaccinate as fanau/whānau/families or bubble groups. This provider is based in the Otara shopping mall.

Phone: 0800 211 221 (Auckland only)

South Seas Health Care

Need to talk?

If people are feeling stressed, worried or anxious, there's a free Pacific helpline available in Pacific languages.

Phone: 0800 652 535 or 0800 OLA LELEI

Monday to Friday, 8.30am to 8.30pm

Support directories for communities

Connecting families to supports and services in their area:

  • Auckland
  • Manawatu-Whanganui
  • Wellington
  • South Island.

Support directories for Pacific communities (staff resource)

COVID-19 community foodbanks

South Auckland

Agency Community Contact details
Salvation Army – Manukau Community Ministry

Food bank and food parcels.

Contact call centre and leave name and number, and they will call back.

Pick up only by appointment on Monday, Wednesday and Friday between 10am and 12pm, and 1pm and 3pm.

09 262 2332 for Manukau Community Ministry

0800 53 00 00 for local ministry

Otara Kai Village Food packages and face masks for people living in Otara and Papatoetoe regions.

Pick up from 120 East Tamaki Road, Otara, or delivery (pending needs)

Register online, and see Facebook for updates

Takanini Gurdwara (Suprime Sikh Society of New Zealand) Free food bags for people of all backgrounds, as well as blankets and face masks. See Facebook for dates when available.

021 803 512

Akaal Foundation

Free packages. Delivery available.

Call or text for more information.

021 297 2602
St Vincent de Paul Society Food bank and food parcels. Open Monday, Wednesday and Friday. Call first between 10am and 3pm.

47 Station Rd, Otahuhu

Call first: 09 815 6122 or 0800 680 090

Otara Health Charitable Trust

Food bank for families living in Otara or Papatoetoe.

Register through Facebook

Bring ID and proof of address.

Open Friday 12 to 2.30pm. Supplies are usually all allocated by Friday.

Call Julie Areaiiti: 022 477 8536
MUMA – Manukau Urban Māori Authority Food parcels. Open Monday to Friday, 10am to 2pm. Call first between 9am amd 2pm, and bring ID and a vehicle for collection.

31 Calthorp Close, Favona

0800 686 232

Budgeting & Family Support Services

They will assess over the phone and refer to food banks.

Bring proof of address and a face mask.

Open 9am to 4pm.

Mangere: 09 275 2255

Tuakau: 09 236 9804

09 275 2266

022 3400 320

St Marks Church in Pakuranga

Call Citizens Advice Bureau first for referral.

Food bank and general assistance for Pakuranga, Howick, Flat Bush and Panmure.

Citizens Advice Bureau Pakuranga: 09 576 8331

Rawiri Community House

Food parcels. Walk-in only. Monday to Friday, 10am to 2.30pm.

No registration necessary, and no criteria for accessing help.

Also distributes free modems – see Facebook for details.

1 Rata Vine Drive, Wiri

Call: 09 2638 8202

Manurewa Marae

Provide food parcel and deliveries.

Vaccination clinic available.

Open from 9am to 5pm – not available at weekends.

Call first on 09 640 0821 or access the Manurewa Marae facebook page – no walk-ins.

Book food and vaccination appointments via their website.

United We Stand – Rewa waka of caring  

2 McCannelly St – old Auto One shop next to Dominos

Open 8.30am to late – drop-ins ok

Affirming Works food parcels  

Register online or at 9 Moa Street, Otahuhu or 0800 0AFFIRM

The Fono Feleoko Food Hubs Support for people directly affected by lockdown and former clients of The Fono. Call or send Facebook message.  Call: 0800 366 648 (press 3)
South Seas Healthcare Trust

Food support to enrolled population and church groups in South Auckland.

Pick up only.

14 Fair Mall, Shop 9–12, Otara

Call: 09 273 9017 (press 0 for whānau ora services)

Shanti Niwas

Provide social support services to senior citizens of Indian and South Asian origin. During lockdown, provide a range of additional services, including grocery and presciption medicine delivery, phone check-ins and emergency housing service.

09 622 1010


Volunteer support network – anyone who is vulnerable, living alone or caring for others can request check-ins or practical help.

Call Katrina: 0800 777 797

Student Volunteer Army

Contactless food delivery service for people 65+, essential workers, their families and vulnerable groups.

Shop online or call for assistance. Goods come at a cost.

Call: 09 801 2122 or 0800 005 902.

Open 9am to 4.30pm.

Papakura Marae

Food parcels for Papakura and surrounding suburbs.

Pick up Monday to Friday, 1pm to 3pm.

Call first and bring ID. 

29 Hunua Road, Papakura

09 297 2036

Pukekohe Salvation Army

Call first for an assessment for food assistance and other services.

ID required.

3 Tobin Street, Pukekohe

09 238 5641

Waiuku Family Support Network  

56 Queen Street, Waiuku

Call: 09 235 9099 or 027 380 6265

Franklin Family Support  Food assistance.

82 Manukau Road, Pukekohe

09 238 6233

Whare Oranga Ooraeroa Marae – Huakina Development Trust  Social services provided.

15 Roulston Street, Pukekohe

09 238 0250

Wider Auckland

Agency Details
Nga Whare Waatea Marae, Mangere A drive-through food bank is operating weekdays at Nga Whare Waatea Marae at 31 Calthorp Close, Mangere from 10am to 2pm until further notice. Bring ID. Wait in car and our kaimahi will awhi one whānau at a time.
BBM – Buttabean Motivation

Email if you need support from the BBM Plantation Foodbank.

12b Jack Conway Avenue, Manukau or visit the BBM website

Auckland City Mission Foodbank If you need a food parcel, call 09 303 9266 and speak to the Crisis Care team. You will then be given a time to collect from the ACM distribution centre at 15 Auburn Street, off Boston road in Grafton. Everyone must take ID with them.
Salvation Army food parcels Contact the Mt Wellington Salvation Army Community Ministry on 09 379 7615 or your local Salvation Army Community Ministry (ring 0800 53 00 00 to find your local ministry). You will be given a time to collect your food parcel.
Presbyterian Support Northern Call 09 309 2054 to arrange a pick-up at 8 Madeira Lane, Grafton. Strictly no walk-ins. Collections are strictly between 11am and 12 noon from Monday to Friday.
St Vincent De Paul, Newton branch Call 09 815 6122 or email and they can deliver a food parcel.
Papakura Marae Foodbank

Open Monday to Friday from 10am to 2.30pm.

09 297 2036 – please phone to request a food parcel. Someone will ring you back to do a phone interview, then food will be delivered. Only deliveries to Papakura and Manurewa areas currently.

Orakei Foodbank Call 521 5712 and leave message on voicemail with details of how many in family etc. Parcels are only delivered on Tuesdays and Fridays to Orakei, Kohimarama and Mission Bay.
St Marks Church in Pakuranga

Still open but only focusing on those in Pakuranga. Contact them directly through their contact page on their website.

Phone: 09 576 7959


Hills Church on Hillsborough Road Email with details on your needs and they will do their best to provide a food parcel. Hills Church has also offered to go shopping for those who cannot leave home due to self-isolation if needed. 
The Village Community Services Trust Register for a food parcel on their Facebook page

Auckland Pacific providers

Provider Geographical area Contact person Contact details

Affirming Works

Family Violence programme for Tongan families and Whanau Resilience

Albert-Eden Board, Mangere-Otahuhu Board, Manurewa Board, Maungakiekie-Tamaki Board, Otara-Papatoetoe Board Emeline Afeaki-Mafileo

81 Nikau Road, Otahuhu

09 276 6538 or +64 800 AFFIRM

Aiga Atia’e Pasefika Family Trust

Parenting programme delivered in English and Samoan

Mangere-Otahuhu Board, Manurewa Board, Otara-Papatoetoe Board, Papakura Board Taulapapa Wulf

14 Kirklow Place, Goodwood Heights, Manukau

09 262 3725

TOLL FREE (in NZ): 0800 456 456

Fonua Ola Network

Counselling and mentoring, youth mentoring, social work support, family violence programme and building financial capability

Auckland wide

Mary Suamili and Carolyn (Kalo) J Fohe

32 Station Road, Otahuhu and 8 Hendon Avenue, Mt Albert

09 270 2089 or 022 043 0811

Lalotoa I Aotearoa Community and Social Services Trust

Emergency housing social work support, parenting programme, family fiolence programmes, police referrals for family harm

Mangere-Otahuhu Board, Otara-Papatoetoe Board

Joy Ramsay

Level 1, 12 High Street, Otahuhu

09 270 0380 or 027 675 4565

Mother of Divine Mercy Charitable Trust (Women’s Refuge)

Refuge accommodation, social work support, youth support around family violence, Project Hope – youth outreach programme 

Auckland wide.

Refuge accommodation, social work support, youth support around family violence, Project Hope – youth outreach programme

Agnes Faifua or Susanna Fiu (Auckland wide)

09 820 0453 (Avondale) or 09 815 9355 (Port Chevalier) or 021 104 9503

South Seas Healthcare Trust

South Seas Healthcare Trust

Whanau resilience – long-term support for families of family violence

Counties/Manukau Lydia Teatao

14 Fair Mall, Shop 9-12, Otara

09 273 9017 or 09 281 6550

The Fono

Family Start service, family violence services, building financial capability, whanau resilience

Auckland wide Ana Aitcheson

411 Great North Road, Henderson

09 837 1780 or 021 956 633

TOA Pacific

Family support and whanau Resilience

Auckland Central and South Auckland Malia Hamani

214 Great South Road, Otahuhu

Phone: (09) 276 4596 or 021 344 405

Fax: (09) 276 4597

Tongan Health Society

Family violence

Auckland wide Kasalanaita Puniani

29 Hill Street, Onehunga

09 636 3629 or 09 622 4976

Tuilaepa Youth Mentoring Services (TYMS)

Youth services, youth mentoring programme, education programme at Lighthouses and Remand homes

Henderson-Massey Board, Waitakere Ranges Board, Waitemata Board

Mary-Ellen Takie and Dale Rasmussen 

644 Swanson Road, Swanson

09 971 2746 or 021 192 6944 or 021 192 8607

Vaiola PI Budgeting

Building financial capability

South Auckland

Vai Harris and Tracy Stowers

Baptist Church, cnr Ashgrove Road & Bader Drive, Mangere

5/178 Great South Road, Manurewa

09 256 9639 or 09 256 9638

Vaka Pasifika

Social work support and family violence

Henderson-Massey Board, Waitakere Ranges Board, Whau Board

Kato Prescott and Lesieli Prescott

53 Chistlehurst Street, Henderson

09 838 7380 or 021 0290 0701

Vaka Tautua

Family support, parenting programme, youth programme, family violence service

Manurewa, Mangere-Otahuhu, Papatoetoe-Otara, Maungakiekie, Albert-Eden


Suzanne Joseph

Unit 7, 586 Great South Road, Manukau

Freephone: 0800 825 282