In response to COVID-19, we are modifying some of our usual practice approaches to keep our staff, tamariki and communities safe.

Maintaining COVID-19 safe and aware practice

We have updated our guidance for Alert Level 2. Keep checking back for updates and new guidance, including our contact tracing requirements (PDF 133KB), guidance for holding tamariki and rangatahi related in-person meetings (PDF 203KB) and the planning tool for holding FGCs and hui person to person safely (PDF 168KB).

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Printed: 05/06/2020
Printed pages may be out of date. Please check this information is current before using it in your practice.

Last updated: 14/05/2020

Practice for working effectively with Māori during COVID-19

Summary of guidance for working effectively with Māori.

Summary of guidance

Guidance Key factors to take into account Related guidance

Maintaining mana tamaiti, whakapapa and whanaungatanga practice through COVID-19 (PDF 135 KB)

This guidance has been updated for Alert Level 2.

While we can return to visiting tamariki and whānau during Alert Level 2 (following the health and hygiene must-do’s), whānau will be managing their own transition in different ways. Many will be returning easily to increase socialising and contact with others while some may be fearful or have more vulnerable factors causing them to move more slowly or require support to manage this change. Given the history of Māori with pandemics and the increased health and socio-economic disparities it is important to practice in mana-enhancing ways as we all progress towards a new type of normality.

Working effectively with Māori

Mana tamaiti objectives in practice — Practice for working effectively with Māori

Practice standard: Whakamana te tamaiti

Te Toka Tumoana

COVID-19 funerals and tangihanga – Ministry of Health

COVID-19 information for Māori — Te Puni Kōkiri

COVID-19 advice for Māori — Te Rōpū Whakakaupapa Urutā

COVID-19 response — Whānau Ora

Māori health data and stats — Ministry of Health

Te Ao Māori News

Māori terminology for COVID-19 — Te Taura Whiri i te Reo Māori

Hui ā-whānau

The following information should be considered in addition to our existing guidance:

Hui ā-whānau — existing guidance on the Practice Centre

The impact of the COVID-19 restrictions to date will have had a wide range of impacts for whānau Māori that may affect how willing they are to attend and participate in face-to-face hui. Added to this the kaupapa or purpose for calling hui ā-whānau may cause additional stress and emotions for them at an already challenging time, so it is important that we practise in mana-enhancing ways.  

Whānau participation — Continue to engage and involve as many whānau as possible in ways that fully consider the impacts of COVID-19 on them individually and collectively. Where attendance numbers are limited at the hui ā-whānau you may need to hui with maternal and paternal whānau members seperately to gather their collective thoughts then identify 2 (or limited numbers) of whānau representatives from each to attend in person and allow others to connect via other media. If the kaupapa/purpose for the hui ā-whānau is going to be distressing for whānau members attending, ensure they have someone (who doesn’t have to adhere to physical distancing rules from their bubble) to attend who can console, moderate and offer active support through difficult discussions.

Increased focus on preparation to support active tamariki and whānau participation — Ensuring that whānau have as much information as possible is critical so they understand the processes and can participate actively with us on issues affecting them.

Planning — It is important that we plan our hui-a-whānau thoroughly given COVID-19 conditions and ensure whānau-led processes for participating through this period are explored, understood, respected and facilitated as much as possible. Be especially clear about the purpose and process of hui a-whanau prior and coach them through it. Providing them with a clear format beforehand (written/email) as working within the constraints of COVID-19 requires them to understand the different ways they can participate. This supports to streamline the hui-a-whānau when it occurs as time needs to be managed effectively when you have people participating in a range of different ways, through technology, in person etc.

Manaakitanga – think about how we maintain active expressions of hospitality and generosity to those we are engaging through actions, behaviours and things such as kai when hosting hui-a-whānau, i.e. have individual sealed kai packs/water for each participant to either eat at the hui or take home afterwards.

Holding meetings through Alert Level 2 (PDF 203 KB)

Family group conferences (PDF 183 KB)

Planning tool for meetings (PDF 168 KB)


Other resources

Ngā Wai a te Tūī Māori & Indigenous Research is bringing together information and resources for whānau, communities and kaupapa Māori services in Te Whare Māori.

Te Whare Māori — Ngā Wai a te Tūī Māori & Indigenous Research

Te Whare Māori has 3 Pou:

  • Pou Kōrero — Information
  • Pou Āwhina — Support
  • Pou Manaaki Caring for one another