Upcoming changes for this guidance
This content will be strengthened so it more completely reflects our commitment to practice framed by te Tiriti o Waitangi, based on a mana-enhancing paradigm for practice, and drawing from Te Ao Māori principles of oranga to support mana tamaiti, whakapapa and whanaungatanga. We each need to consider how we can apply these principles to our practice when reading this guidance. The following resources provide support:
Practice for working effectively with Māori
Our practice shift
When an allegation against a caregiver is received
This process is for allegations of neglect, abuse or harm to tamariki in a caregiver's care.
The process is different for complaints, or allegations of crimes other than abuse, neglect or harm.
1 Making a plan for te tamaiti
A plan must be developed and implemented that ensures the immediate safety of te tamaiti. This plan must be reviewed throughout the investigation or assessment to ensure their ongoing physical and emotional safety.
2 Advising and supporting the caregiver
Oranga Tamariki must provide all caregivers with clear information about the allegation as soon as is practical, and inform them that an investigation or assessment of the allegation will be completed by Oranga Tamariki.
Our role is slightly different for section 396 provider caregivers.
3 Advising the parents
The parents of te tamaiti must be advised of the allegation as soon as is practical, unless doing so might put te tamaiti or the caregiver at risk of harm.
4 Conducting the investigation or assessment
The investigation or assessment must be carried out by two Oranga Tamariki social workers, who must not be the allocated social worker for the tamaiti or the caregiver social worker.
When the investigation or assessment is complete, the investigating social workers must write an outcome report where the allegations, investigation or assessment process, and the outcome are documented. This report must be provided to the caregiver for their feedback before being finalised.
5 Holding the caregiver review
Once the outcome report is approved, the caregiver must have their caregiver approval status reviewed. The review report must be provided to the caregiver for their feedback before being finalised.