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Page URL: https://practice.orangatamariki.govt.nz/our-work/care/caregivers/allegations-against-caregivers/
Printed: 20/10/2019
Printed pages may be out of date. Please check this information is current before using it in your practice.

Last updated: 01/04/2019

Allegations against caregivers

The safety and wellbeing of te tamaiti is our first concern when an allegation of neglect, abuse or harm is made against a caregiver.

When an allegation against a caregiver is received

This process is for allegations of neglect, abuse or harm to tamariki in a caregiver's care.

The process is different for complaints, or allegations of crimes other than abuse, neglect or harm.

Dealing with complaints about caregivers

Allegations of criminal behaviour by caregivers other than abuse, neglect, or harm of tamariki

1 Making a plan for te tamaiti

A plan must be developed and implemented that ensures the immediate safety of te tamaiti. This plan must be reviewed throughout the investigation or assessment to ensure their ongoing physical and emotional safety.

Policy: Allegations of abuse, neglect, or harm of tamariki by caregivers — Making a plan for te tamaiti

Working with tamariki when allegations of abuse, neglect, or harm are made against their caregiver

2 Advising and supporting the caregiver

Oranga Tamariki must provide all caregivers with clear information about the allegation as soon as is practical, and inform them that an investigation or assessment of the allegation will be completed by Oranga Tamariki.

Policy: Allegations of abuse, neglect, or harm of tamariki by caregivers — Advising the caregiver of the allegation

Policy: Allegations of abuse, neglect, or harm of tamariki by caregivers — Supporting the caregiver

Our role is slightly different for section 396 provider caregivers.

Allegations involving section 396 providers

3 Advising the parents

The parents of te tamaiti must be advised of the allegation as soon as is practical, unless doing so might put te tamaiti or the caregiver at risk of harm.

Policy: Allegations of abuse, neglect, or harm of tamariki by caregivers — Advising the parents

4 Conducting the investigation or assessment

The investigation or assessment must be carried out by two Oranga Tamariki social workers, who must not be the allocated social worker for the tamaiti or the caregiver social worker.

When the investigation or assessment is complete, the investigating social workers must write an outcome report where the allegations, investigation or assessment process, and the outcome are documented. This report must be provided to the caregiver for their feedback before being finalised.

Policy: Allegations of abuse, neglect, or harm of tamariki by caregivers — Investigation or assessment

Policy: Allegations of abuse, neglect, or harm of tamariki by caregivers — Outcome report

Policy: Allegations of abuse, neglect, or harm of tamariki by caregivers — Timeframes

5 Holding the caregiver review

Once the outcome report is approved, the caregiver must have their caregiver approval status reviewed. The review report must be provided to the caregiver for their feedback before being finalised.

Policy: Allegations of abuse, neglect, or harm of tamariki by caregivers — Caregiver review