In response to COVID-19 Alert Level 1, we are modifying some of our usual practice approaches to keep our staff, tamariki and communities safe. Keep checking back for updates and new guidance.

Maintaining COVID-19 safe and aware practice during Alert Level 1

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Printed: 05/08/2020
Printed pages may be out of date. Please check this information is current before using it in your practice.

Last updated: 01/04/2019

Intake decision response prompts

Use these prompts from the decision response tool to gather as much information from the notifier as possible.

Whānau responsiveness and services

  • Has the notifier spoken with te tamaiti?
  • Has the notifier spoken with family/whānau?
  • If so, what was the response?
  • What services can meet the needs of te tamaiti and their whānau?
  • Are there factors impacting on the capacity or willingness of the whānau (eg disability, intellectual functioning or illness)?


  • Is there an adult willing and able to meet the immediate needs of te tamaiti?
  • Are there other factors that help reduce the risk of neglect and abuse?
  • What plan is in place?
  • Make sure to also consider the safety and wellbeing of siblings or other tamariki in the same household.

Vulnerability, pattern and impact

  • Are there factors which make te tamaiti particularly vulnerable (eg age, disability, cognitive or developmental issues)?
  • Is there a pattern (frequency and severity) that raises concerns?
  • Consider cumulative harm — what impact are the concerns having on te tamaiti?

Willingness and capacity

  • Do te tamaiti and their whānau acknowledge the need for additional supports?
  • Is there motivation to engage?


  • Has te tamaiti committed an offence?
  • What is the nature of this offence?
  • Are police involved?