In response to COVID-19, we are modifying some of our usual practice approaches to keep our staff, tamariki and communities safe.

Maintaining COVID-19 safe and aware practice

We have updated our guidance for Alert Level 2. Keep checking back for updates and new guidance, including our contact tracing requirements (PDF 133KB), guidance for holding tamariki and rangatahi related in-person meetings (PDF 203KB) and the planning tool for holding FGCs and hui person to person safely (PDF 168KB).

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Printed: 05/06/2020
Printed pages may be out of date. Please check this information is current before using it in your practice.

Last updated: 01/04/2019

Intake decision response prompts

Use these prompts from the decision response tool to gather as much information from the notifier as possible.

Whānau responsiveness and services

  • Has the notifier spoken with te tamaiti?
  • Has the notifier spoken with family/whānau?
  • If so, what was the response?
  • What services can meet the needs of te tamaiti and their whānau?
  • Are there factors impacting on the capacity or willingness of the whānau (eg disability, intellectual functioning or illness)?


  • Is there an adult willing and able to meet the immediate needs of te tamaiti?
  • Are there other factors that help reduce the risk of neglect and abuse?
  • What plan is in place?
  • Make sure to also consider the safety and wellbeing of siblings or other tamariki in the same household.

Vulnerability, pattern and impact

  • Are there factors which make te tamaiti particularly vulnerable (eg age, disability, cognitive or developmental issues)?
  • Is there a pattern (frequency and severity) that raises concerns?
  • Consider cumulative harm — what impact are the concerns having on te tamaiti?

Willingness and capacity

  • Do te tamaiti and their whānau acknowledge the need for additional supports?
  • Is there motivation to engage?


  • Has te tamaiti committed an offence?
  • What is the nature of this offence?
  • Are police involved?