In response to COVID-19, we are modifying some of our usual practice approaches to keep our staff, tamariki and communities safe.

Maintaining COVID-19 safe and aware practice

We have updated our guidance for Alert Level 2. Keep checking back for updates and new guidance, including our contact tracing requirements (PDF 133KB), guidance for holding tamariki and rangatahi related in-person meetings (PDF 203KB) and the planning tool for holding FGCs and hui person to person safely (PDF 168KB).

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Printed: 04/06/2020
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Partnered response

A partnered response is an early intervention for tamariki and family/whānau who have support needs that don't present a risk of serious harm for te tamaiti, and so don't need a statutory Oranga Tamariki response.

What is a partnered response

A partnered response involves a community service provider working with  family/whānau and their tamaiti. It's a less formal way to provide an early, comprehensive and coordinated response.

It's an appropriate intervention when:

  • family/whānau circumstances may be impacting on te tamaiti but don't present danger or harm — for example, a parent may need support with housing, finances, health, education, providing positive behaviour support and meeting disability-related needs
  • the family/whānau are willing to engage with or already have a relationship with a service provider
  • a level of local expertise and engagement may be needed to initiate or strengthen service provision
  • there is no current Oranga Tamariki involvement.

A safety and risk screen or a visit with te tamaiti isn't needed.

When to use a partnered response

A partnered response can be recommended after a child and family assessment where the practitioner does not form a belief that te tamaiti is in need of care or protection, but they are concerned that there are risks or needs relating to the wellbeing of te tamaiti that need a response.

Who does it

Referrals for a partnered response are managed at sites by a senior practitioner or a differential response coordinator dedicated to the role of linking families/whānau with the community services they need.

The differential response coordinator and service provider keep in regular contact to monitor the family/whānau progress and consider any other services or support that they might need.

How to do it

1 Talk to the family/whānau about the partnered response option

They must consent to a referral to a partnered response. If they don't consent, continue to explore alternatives with them.

2 Make a referral to a community service provider

The referral information includes:

  • family/whānau details
  • the family/whānau situation
  • identified care or protection concerns (below the statutory threshold)
  • the most appropriate type of service for addressing those needs
  • the view of the situation by the family/whānau
  • family/whānau strengths that will contribute to achieving outcomes
  • a brief summary of relevant family/whānau history
  • whether any other service providers are involved with the family/whānau.

3 Make sure te tamaiti and their family/whānau are getting the help they need

Work with the provider to make sure te tamaiti and their family/whānau are getting the help they need and to consider any other services or support that they might need.

4 Review any escalating concerns

Review escalating concerns, if any, at the site pathways meeting.

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