In response to COVID-19, we are modifying some of our usual practice approaches to keep our staff, tamariki and communities safe.

Maintaining COVID-19 safe and aware practice

We have updated our guidance for Alert Level 2. Keep checking back for updates and new guidance, including our contact tracing requirements (PDF 133KB), guidance for holding tamariki and rangatahi related in-person meetings (PDF 203KB) and the planning tool for holding FGCs and hui person to person safely (PDF 168KB).

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Printed: 05/06/2020
Printed pages may be out of date. Please check this information is current before using it in your practice.

Last updated: 01/04/2019

Practice triggers

Use these practice triggers to guide decision-making and help with case planning.

When to use them

Use the practice triggers in conjunction with the practice framework and other tools when working with:

  • tamariki under five
  • tamariki affected by family violence
  • disabled tamariki.

How to use them

Choose the practice triggers that best fit the case you're working on. Then use them as a prompt:

  • as part of case supervision
  • during case consults
  • when completing a Tuituia assessment
  • when you're planning for a home visit, or debriefing afterwards.

Vulnerable infant practice triggers

Use the vulnerable infant practice triggers at the point of intake and in all child and family assessments and investigations that include a tamaiti aged under five years.

Family violence practice triggers

These triggers are particularly helpful in local inter-agency response forums like the Family Violence Interagency Response System (FVIARS).

Disability practice triggers

Use these triggers as a prompt to identify services and processes needed when working with disabled tamariki.


  • Assess needs early — obtain a diagnosis to inform and access services.
  • Mobilise cross-sectoral services to ensure appropriate supports are in place.
  • Plan transition to adult services early — don't leave it until the last minute.


  • Disabled tamariki can communicate — look for ways to seek their views.
  • Keep language straightforward and avoid jargon.
  • Speak directly to te tamaiti.
  • Consider information that may be generated through gestures, facial expressions and behaviours.