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COVID-19: implications for our practice

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Printed: 24/10/2021
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Last updated: 30/07/2021

Allegations of abuse, neglect or harm of tamariki by caregivers

How to respond to allegations of ill-treatment, abuse, neglect, or deprivation (“harm”) of tamariki in care or custody, including keeping tamariki safe, carrying out the assessment or investigation and managing the outcome.

Upcoming changes for this policy

This content will be strengthened so it more completely reflects our commitment to practice framed by te Tiriti o Waitangi, based on a mana-enhancing paradigm for practice, and drawing from ​Te Ao Māori principles of oranga to support mana tamaiti, whakapapa and whanaungatanga. We each need to consider how we can apply these principles to our practice when reading this policy. The following resources provide support:
Practice for working effectively with Māori
Our practice shift

When this policy applies

This policy applies when an allegation of abuse, neglect or harm of tamariki has been made against:

  • Oranga Tamariki approved caregivers
  • section 396 provider caregivers.

When this policy doesn't apply

This policy doesn't apply to complaints, or if the allegations are of criminal behaviour other than abuse, neglect or harm.

Dealing with complaints about caregivers

Allegations of criminal behaviour by caregivers other than abuse, neglect, or harm of tamariki