Resolving supervision issuesIf a supervisor and supervisee can't agree on a solution to an issue, they can nominate a third party to mediate a way forward.
Upcoming changes for this guidance
This content will be strengthened so it more completely reflects our commitment to practice framed by te Tiriti o Waitangi, based on a mana-enhancing paradigm for practice, and drawing from Te Ao Māori principles of oranga to support mana tamaiti, whakapapa and whanaungatanga. We each need to consider how we can apply these principles to our practice when reading this guidance. The following resources provide support:
Practice for working effectively with Māori
Our practice shift
When issues occur
Sometimes a supervisee and supervisor might disagree about a particular issue. It's important to discuss the concern together and work through any ongoing issues in a timely and direct manner.
You should agree a process for resolving issues when you're negotiating your supervision agreement.
Suggested process for resolving concerns
Take notes during the session. Both parties sign the notes when the session ends.
1 Identify the issue
Each person identifies the issue from a factual perspective.
2 Talk it through
Each person listens carefully to the other person and tries to understand their perspective.
3 More, less, stop, start
Each person identifies what the other person can do more of, less of, stop or start doing.
4 Third-party facilitation
If you can't resolve the issue, agree on a third party to facilitate a meeting — for practice-related issues, this is likely to be your practice leader.