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Printed: 24/02/2024
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Last updated: 01/04/2019

Resolving supervision issues

If a supervisor and supervisee can't agree on a solution to an issue, they can nominate a third party to mediate a way forward.

Upcoming changes for this guidance

This content will be strengthened so it more completely reflects our commitment to practice framed by te Tiriti o Waitangi, based on a mana-enhancing paradigm for practice, and drawing from ​Te Ao Māori principles of oranga to support mana tamaiti, whakapapa and whanaungatanga. We each need to consider how we can apply these principles to our practice when reading this guidance. The following resources provide support:
Practice for working effectively with Māori
Our practice approach

When issues occur

Sometimes a supervisee and supervisor might disagree about a particular issue. It's important to discuss the concern together and work through any ongoing issues in a timely and direct manner.

You should agree a process for resolving issues when you're negotiating your supervision agreement.

The supervision agreement

Suggested process for resolving concerns

Take notes during the session. Both parties sign the notes when the session ends.

1 Identify the issue

Each person identifies the issue from a factual perspective.

2 Talk it through

Each person listens carefully to the other person and tries to understand their perspective.

3 More, less, stop, start

Each person identifies what the other person can do more of, less of, stop or start doing.

4 Third-party facilitation

If you can't resolve the issue, agree on a third party to facilitate a meeting — for practice-related issues, this is likely to be your practice leader.