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COVID-19: implications for our practice

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Printed: 02/08/2021
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Last updated: 01/04/2019

Oranga whānau

We support whānau and caregivers to care effectively for their tamariki.

Our focus

We recognise whānau and caregiving families have a central role in providing safe, stable, loving homes for tamariki and we support them to take the lead in their role. We also support those whānau who are not providing care directly for their tamariki.

We build positive, trusting relationships with whānau and caregivers, and we create opportunities for power-sharing and shared decision-making as much as possible.

Where needed, we support whānau and caregiving families to get the support or services they need to effectively care for their tamariki. This may be to develop their own skills and knowledge in providing care, or to access services which support tamariki directly in their wellbeing and development.

When we engage with whānau and caregiving families, we recognise the impact trauma and loss of attachments and ties can have for them and their tamariki. We understand tamariki and whānau need to be able to sustain safe and loving connections.

Quality practice

Quality practice includes:

  • taking time to meet face-to-face on a regular basis with whānau and caregiving families
  • establishing positive, trusting and honest relationships and communicating clearly
  • making sure whānau and caregiving families are engaged in ways that are culturally appropriate and comfortable for them
  • making sure whānau and caregiving families have opportunities to say how things are really going for them
  • making sure whānau and caregiving families are engaged and included in decision-making.

Reflecting on practice

  • How am I going to ensure I engage whānau and caregiving families face-to-face? If I’m not doing this – how can I change things so I am doing this?
  • How do I establish positive and effective relationships with whānau and caregiving families?
  • Am I giving whānau and caregiving families opportunities to participate and share their views on what is going on?
  • How am I thinking about the needs of whānau and caregiving families in relation to their ongoing relationships with tamariki?
  • How am I supporting whānau to take a successful lead in their role caring for tamariki?