Care

Dealing with complaints about caregivers

A complaint is an expression of dissatisfaction or concern about conduct or care. All complaints should be taken seriously and responded to with sensitivity.

Practice approach

Systems theory

Systems theory prompts us to consider the contexts and environments of tamariki and their whānau. It aligns with our practice approach.

Contact us

Get in touch if you're having trouble finding the information you need on the Practice Centre or there's something we can improve (such as fixing links or using more inclusive and plain language).

Practice tools

Organising my practice

The Organising my Practice tool is a practical application of the practice framework that helps us to plan our mahi and take an organised, intentional approach. It encourages critical thinking and analysis.

Practice approach

Practice framework

Our practice framework helps us make sense of and organise our practice within the context of our role in statutory child protection and youth justice in Aotearoa New Zealand.

Practice approach

Indigenous theory

Indigenous theory introduces cultural concepts of equity and wellbeing. Indigenous theory aligns with our practice approach.

Practice tools

Practice triggers

Use these practice triggers to guide decision-making and help with case planning.

Assessment and planning

Determining the frequency of visits to tamariki and rangatahi in care

The needs of te tamaiti or rangatahi will determine how frequently they are visited by their social worker while in care.

Adoption

Intercountry request for a Child Study report

If te tamaiti or the birth whānau or family is living overseas a Child Study report from their country may be required. We may need to prepare the request for a Child Study report.

Care

Giving provisional approval

Provisional approval of caregivers requires careful consideration and should only be used in urgent circumstances.