Care
Dealing with complaints about caregivers
A complaint is an expression of dissatisfaction or concern about conduct or care. All complaints should be taken seriously and responded to with sensitivity.
Practice approach
Systems theory
Systems theory prompts us to consider the contexts and environments of tamariki and their whānau. It aligns with our practice approach.
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Get in touch if you're having trouble finding the information you need on the Practice Centre or there's something we can improve (such as fixing links or using more inclusive and plain language).
Practice tools
Practice triggers
Use these practice triggers to guide decision-making and help with case planning.
Practice approach
Indigenous theory
Indigenous theory introduces cultural concepts of equity and wellbeing. Indigenous theory aligns with our practice approach.
Practice tools
Organising my practice
The Organising my Practice tool is a practical application of the practice framework that helps us to plan our mahi and take an organised, intentional approach. It encourages critical thinking and analysis.
Adoption
Intercountry request for a Child Study report
If te tamaiti or the birth whānau or family is living overseas a Child Study report from their country may be required. We may need to prepare the request for a Child Study report.
Assessment and planning
Determining the frequency of visits to tamariki and rangatahi in care
The needs of te tamaiti or rangatahi will determine how frequently they are visited by their social worker while in care.
Care
Care agreements
Sections 139 and 140 of the Oranga Tamariki Act provide for tamariki and rangatahi to enter care through a voluntary agreement with the parents, guardians or person having care of them. The period of time depends on their age and the type of agreement.
Practice tools
Underlying causes of offending behaviour – dynamic and static risk factors
When we are working with tamariki and rangatahi with offending behaviour and their whānau or family, we build and deepen our understanding of the context and environment, including any dynamic and static risk factors that may be contributing.