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Page URL: https://practice.orangatamariki.govt.nz/policy/support-for-tamariki-in-care-or-custody/
Printed: 06/12/2024
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Last updated: 22/08/2024

Support for tamariki and rangatahi in care or custody

This policy outlines our support obligations to address the needs of tamariki and rangatahi in the care or custody of the chief executive.

Updates made to this policy

This policy has been strengthened in relation to enrolling tamariki and rangatahi with a primary health provider and primary oral health provider.

Who this policy applies to

This policy applies to all tamariki  and rangatahi in the care or custody of the chief executive.

Who the National Care Standards apply to – plans and legal statuses (PDF 151 KB)

Support for assessed needs

Tamariki and rangatahi in the care or custody of the chief executive have the right to support to meet their assessed needs to restore oranga. We are required to ensure that support is available and assist tamariki and rangatahi to access this support.

Policy: Assessment

Policy: All About Me plan

Play, recreation and community activities

We must ensure support is provided to tamariki and rangatahi to meet their needs for play, recreation and participation in community activities.

To support play, recreation and community needs, we must support tamariki and rangatahi to:

  • have opportunities for play and other recreational experiences
  • access toys, books and other items
  • establish and maintain relationships with peers and others in the community
  • attend and participate in sports, cultural, volunteering or other community activities.

Support for play, recreation and community activities

Feedback and complaints

We must ensure support is provided to tamariki and rangatahi if they wish to provide feedback, make a complaint or raise an issue of concern.

To support the feedback and complaints process, we must support tamariki and rangatahi to:

  • feel safe to share their feedback
  • understand the complaints process and possible outcomes
  • make the complaint
  • understand how their complaint was assessed, what the outcome was, and any actions taken as a result.

Feedback and complaints – Explaining rights and entitlements to tamariki and rangatahi

Right to personal belongings

Tamariki and rangatahi have the right to personal belongings. Personal belongings may include taonga, toys, books, photographs, clothing, bedding or other items of significance.

We must ensure tamariki and rangatahi are provided with support to keep their personal belongings with them and have a safe place to store them.

Right to personal belongings