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Printed: 16/04/2021
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Last updated: 01/04/2019

Partnered response

A partnered response is an early intervention for tamariki and family/whānau who have support needs that don't present a risk of serious harm for te tamaiti, and so don't need a statutory Oranga Tamariki response.

What is a partnered response

A partnered response involves a community service provider working with family/whānau and their tamaiti. It's a less formal way to provide an early, comprehensive and coordinated response.

It's an appropriate intervention when:

  • family/whānau circumstances may be impacting on te tamaiti but don't present danger or harm— for example, a parent may need support with housing, finances, health, education, providing positive behaviour support and meeting disability-related needs
  • the family/whānau are willing to engage with or already have a relationship with a service provider
  • a level of local expertise and engagement may be needed to initiate or strengthen service provision
  • there is no current Oranga Tamariki involvement.

A safety and risk screen or a visit with te tamaiti isn't needed.

When to use a partnered response

A partnered response can be recommended after a child and family assessment where the practitioner does not form a belief that te tamaiti is in need of care or protection, but they are concerned that there are risks or needs relating to the wellbeing of te tamaiti that need a response.

Who does it

Referrals for a partnered response are managed at sites by a senior practitioner or a differential response coordinator dedicated to the role of linking families/whānau with the community services they need.

The differential response coordinator and service provider keep in regular contact to monitor the family/whānau progress and consider any other services or support that they might need.

How to do it

1 Talk to the family/whānau about the partnered response option

They must consent to a referral to a partnered response. If they don't consent, continue to explore alternatives with them.

2 Make a referral to a community service provider

The referral information includes:

  • family/whānau details
  • the family/whānau situation
  • identified care or protection concerns (below the statutory threshold)
  • the most appropriate type of service for addressing those needs
  • the view of the situation by the family/whānau
  • family/whānau strengths that will contribute to achieving outcomes
  • a brief summary of relevant family/whānau history
  • whether any other service providers are involved with the family/whānau.

3 Make sure te tamaiti and their family/whānau are getting the help they need

Work with the provider to make sure te tamaiti and their family/whānau are getting the help they need and to consider any other services or support that they might need.

4 Review any escalating concerns

Review escalating concerns, if any, at the site pathways meeting.