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COVID-19: implications for our practice

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Printed: 29/09/2021
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Last updated: 03/08/2021

Working with tamariki and rangatahi in supervised group homes

This policy sets out requirements to support tamariki and rangatahi in, or transitioning to or from, a supervised group home.

Upcoming changes to this policy

This content will be strengthened so it more completely reflects our commitment to practice framed by te Tiriti o Waitangi, based on a mana-enhancing paradigm for practice, and drawing from ​Te Ao Māori principles of oranga to support mana tamaiti, whakapapa and whanaungatanga. We each need to consider how we can apply these principles to our practice when reading this policy. The following resources provide support:
Practice for working effectively with Māori
Our practice shift

When this policy applies

This policy applies when tamariki and rangatahi are:

  • being considered for referral to a supervised group home
  • living in a supervised group home
  • transitioning out of a supervised group home.

Who this policy applies to

This policy sets out requirements for:

  • care and protection social workers while tamariki or rangatahi are in, or transitioning to or from, a supervised group home
  • youth justice social workers, if they are the lead worker for those involved in both the youth justice and care system while they are living in a supervised group home and when there are transitions to another youth justice placement
  • supervised group home staff to support tamariki and rangatahi and provide a safe, caring home.

Guidance: Allocating a key worker and co-worker

Maintaining a record of important life events

It is a significant change for te tamaiti or rangatahi when they live in a group home, often away from whānau or family and other connections. Te tamaiti or rangatahi must be supported to record key life events and memories while they are in the home.

Guidance: Maintaining a record of important life events

Feedback and complaints by tamariki or rangatahi

Tamariki and rangatahi have a right to freely express their views and actively participate in what happens to them, including while in the home. This can involve having a say about decisions impacting them, and making suggestions and complaints.

We must listen to, and address, feedback by tamariki and rangatahi because it is their right, empowers them and contributes to their oranga (wellbeing).

Tamariki and rangatahi must receive information about, and an explanation of, actions and decisions that significantly affect them. They must be supported to actively participate in these decisions whenever possible.

Tamariki and rangatahi must have their right to raise concerns and be supported to make complaints explained to them in a way they can understand. We must make sure they understand they have a right to rise concerns with:

While in the home te tamaiti or rangatahi is likely to talk about things that have happened to them in the past. If they disclose abuse, home staff must inform the social worker who must make a report of concern if there are current concerns.