Upcoming changes for this guidance
This content will be strengthened so it more completely reflects our commitment to practice framed by te Tiriti o Waitangi, based on a mana-enhancing paradigm for practice, and drawing from Te Ao Māori principles of oranga to support mana tamaiti, whakapapa and whanaungatanga. We each need to consider how we can apply these principles to our practice when reading this guidance. The following resources provide support:
Practice for working effectively with Māori
Our practice shift
How we use the intake decision response tool
1 Gather and assess information
We use prompts to gather and assess as much information as possible from the person reporting the concerns about te tamaiti.
2 Develop a decision response
If we determine that a report of concern requires a statutory response, we must decide the timeframe to complete the safety and risk screen.
We then undertake the core assessment phase for a child and family assessment or investigation.
If we determine that a report of concern doesn't require a statutory response, we can still refer to services or we can decide that no further action is needed.
3 Record the decision response
We use contact records or casenotes to record decision responses.