Page URL: https://practice.orangatamariki.govt.nz/core-practice/practice-tools/intake-decision-response-tool/report-of-concern-response-pathway
Printed: 05/07/2026
Printed pages may be out of date. Please check this information is current before using it in your practice.

Last modified: 16/06/2026
Last reviewed: 13/10/2025

Report of concern response pathway – further action required

We undertake the core assessment phase when there is further action required (FAR) – either a child and family assessment or an investigation.

A core assessment is completed for FAR–Child and Family Assessment or FAR–Investigation for a sole parent or carer imprisonment assessment. These decision responses cannot be amended at site to NFA or Refer to Service.

Update made to this page

16 June 2026: a section has been added on additional information.

Core assessment phase – child and family assessment (CFA)

Statutory assessment may be necessary or desirable if:

  • te tamaiti is experiencing (or is likely to experience) serious harm
  • this is having a significant impact on their development, safety, health and wellbeing
  • the cumulative effect of experiences is harmful to the current and long-term developmental needs of te tamaiti and the issues remain unresolved
  • there has been no criminal offending against te tamaiti.

Core assessment phase – investigation (FAR-INV)

Choose this pathway when the actions or behaviour of an adult may constitute a criminal offence against te tamaiti, as defined in the Child Protection Protocol (CPP), and a joint approach between the Police and Oranga Tamariki is required to investigate concerns and establish safety. 

Refer to the Child Protection Protocol (CPP) for details of the criteria.

Guidance: Child Protection Protocol (CPP)

If te tamaiti witnesses an offence (such as a murder), while concerning and traumatic, this does not meet the CPP and we should consider a child and family assessment instead. This is because witnessing an offence is not an offence against te tamaiti.

An investigation is required to explore allegations of one or more of the following.

Additional information

When we receive concerns about te tamaiti or rangatahi and we have an open case, and these are the same concerns that are being addressed and this is a new notifier, we enter this as an 'Additional Information Intake'. This allows the site to determine how best to respond to this notifier and concerns alongside the assessment mahi they are engaged with with te tamaiti or rangatahi and whānau or family.