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COVID-19: implications for our practice

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Printed: 02/08/2021
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Casenote examples

What's Important To Us

The primary role of a social worker is to work with and support whānau or family to protect and care for their tamariki (children and young people). Recording is a vital element of good social work practice – timely recording facilitates analysis and reflection, supports supervision, is a means by which social workers can be accountable for their actions and decision making, and demonstrates their integrity as a social worker.

Moreover the information stored in our computer system is a record of the story of te tamaiti (the child or young person) during the time we were working with them, and it helps us understand what has happened in their life at any point in time. It must always be up to date, accurate, relevant, and the language used be child-centred and free from jargon, particularly as te tamaiti has the right to view their records at any point in time. Accurate recording also supports our commitment to data quality.

This key information provides an example of a casenote to demonstrate a poor example of the same casenote.

The importance of keeping quality casenotes

All Oranga Tamariki social workers are required to keep accurate, up-to-date and detailed records of relevant information related to the tamaiti they are working with.

A quality casenote can help to keep track of te tamaiti as well as providing reference for their case history. A quality casenote will be easily understood, in content and context, by anyone reading it (not just the person who wrote it). It will contain information that is relevant to the progress of te tamaiti, and will not contain extraneous information.

Please refer to the practice framework for more information.

Practice standard: Keep accurate records

Practice standard guidance: Keep accurate records