Updating or adding new content to the Practice CentreWe have different processes for updating content, developing new content and making small changes to content on the Practice Centre. Alongside this, we have a process to enable regular reviews.
Updating previous Practice Centre content
We’re rewriting the content from the previous Practice Centre so it’s shorter and easier to understand before we move it over to the new part of the website.
Previous Practice Centre section
- When updating guidance from the previous Practice Centre, the Practice Centre working group asks subject matter experts (SMEs) from the appropriate business lines to provide expertise and strengthen it from a bicultural perspective.
- When updating policy from the previous Practice Centre, the Operational Policy team usually leads the process, with help from SMEs and the Practice Centre working group.
- Sometimes a project team leader or SME initiates contact with the Practice Centre working group to ask them to update existing policy or guidance.
- The people involved (for example, the initiator, operational policy advisor, practice advisor, SME and/or content designer) scope the work and plan the approach. This includes identifying what’s missing or out of date, incorporating key perspectives (other SMEs or legal advice may be required), and making sure that changes to law are reflected in policy, changes to policy are reflected in guidance and that guidance is in line with policy and the law.
- The content designer, practice advisor or operational policy advisor drafts the content and consults with relevant people, including the SME and the Practice Centre working group, incorporating feedback where they can.
- If they can’t resolve an issue, they work with the people who gave feedback.
- The content designer, practice advisor or operational policy advisor ensures the content receives the appropriate quality assurance check. The sign-off process will be identified at the same time.
- Once published the content designer adds the document to the ‘Updates’ section on the Practice Centre, and informs the teams in charge of Te Pae and our other internal channels.
Email the Practice Centre with any questions about content on the previous Practice Centre.
New content or significant updates
Sometimes a person identifies the need for new content, or significant updates to existing content that will result in a change in practice.
In these cases, a similar process is followed to updating existing content, except the person who identified the need is responsible for:
- commissioning the work through the Professional Practice Group
- highlighting and considering the changes and possible implication to practice across business lines – the PPG practice forums should be used early to consult on these matters
- presenting final policy or guidance content to the PPG QA Checkpoint for endorsement
- following their own internal process for their deputy chief executive (DCE) or SRO to sign off before the content is sent to the Chief Social Worker/Deputy Chief Executive Professional Practice for approval to publish on the Practice Centre (internal sign-off usually involves sending a memo to their DCE or delegate along with the final version of the content)
- carrying out the communications and implementation plan specific to that piece of work.
Approval process for updated or new content
The General Manager Practice signs off minor amendments. Minor amendments involve strengthening practice and optimising the content for the web (for example, headings, bullets, plain language, active sentences).
Sign-off for significant change or new content is made by the Chief Social Worker/Deputy Chief Executive Professional Practice.
Small changes and updates
Anyone who notices broken links, typos or unclear wording should email the Practice Centre. These changes can usually be made straightaway and don’t require approval.
All content on the Practice Centre comes up for review automatically – either 6 or 12 monthly.
The content designers check the content and talk with the subject matter experts.
The review may result in no change to the content, or content may need to be updated, added or removed.
Practice Centre working group members
The working group has representatives from different business groups within Oranga Tamariki:
- PPG Advice – practice implications
- PPG Operational Policy – policy implications
- Communications – content design and web standards.