Legislative changes are in effect from 1 July 2019. We are introducing new ways of working with our tamariki, family/whānau and communities and new content is being added to the Practice Centre. Check out our 'What we’re working on' section. We welcome your feedback.

What we're working on

Page URL: https://practice.orangatamariki.govt.nz/our-work/care-standards/
Printed: 17/07/2019
Printed pages may be out of date. Please check this information is current before using it in your practice.

Last updated: 01/07/2019

Care standards

The care standards set out what tamariki and rangatahi can expect while they're in care, and what caregivers can expect when they have tamariki and rangatahi in their care.

About the National Care Standards

By implementing the National Care Standards, we’ll lift the quality of care for tamariki and rangatahi, and offer better support to our caregivers.

The National Care Standards set out the standard of care every tamaiti and rangatahi in care needs to be well and do well, and the support caregivers can expect to receive when they open their hearts and homes to tamariki and rangatahi. They are consistent with what we already consider to be good social work practice and are now based on what tamariki and rangatahi in care have said is most important to them. These standards are set out in regulations which mean we will be held accountable for doing the right things for tamariki and rangatahi.

The National Care Standards cover a range of things that are really important for tamariki and rangatahi, like supporting them to express their views, keeping them connected to their family/whānau, giving them opportunities to participate in their culture, and ensuring their education, health and recreation needs are met. The National Care Standards are divided into 6 parts:

Part 1 — Needs assessments, plans, visits, and collection of information about children and young people
Part 2 — Support to address child’s or young person’s needs
Part 3 — Caregiver and care placement assessment and support
Part 4 — Supporting children and young people to express their views and contribute to their care experience
Part 5 — Supporting children and young people during care transitions
Part 6 — Monitoring and reporting on compliance with these regulations

Every tamaiti and rangatahi in care will receive child-friendly information about what they’re entitled to under the National Care Standards, and be supported to speak up if they’re not getting the care they’re entitled to.

There are a range of resources which you will use at different times when you are working with tamariki and rangatahi in care such as when te tamaiti or rangatahi first comes into care, when you are visiting te tamaiti or rangatahi or when they are transitioning between care arrangements. Make sure you refer to the relevant guidance to help you know when and how to use them:

These will continue to be improved and the range expanded over time.

Legislation and changes — National Care Standards

If you have any feedback, please contact the National Care Standards programme team.

Email: 110F_Care_Standards_Programme@ot.govt.nz

Part 1 — Assessments, plan and visits

Part 1 — Assessments, plan and visits

Needs assessments and plans for tamariki and rangatahi in care

Use Chrome to download Word documents and Powerpoint presentations if you get an error using Internet Explorer.

Part 2 — Support to meet needs

Part 2 — Support to meet needs

Meeting the needs of tamariki and rangatahi while they are in care

General support

We need to make sure support is available to tamariki and rangatahi in care to address their identified needs and assist them to access other support they need.

Connections

We need to make sure support is provided to tamariki and rangatahi in care to promote mana tamaiti by ensuring relationships are established and maintained with important people in their life.

Culture, belonging and identity

We need to make sure support is provided to understand and address the cultural and identity needs of tamariki and rangatahi in care in a manner that promotes mana tamaiti.

Play, recreation and community

We need to make sure support is provided to understand and address the play, recreational and community needs of tamariki and rangatahi in care.

Health

We need to make sure we understand the health needs of every tamaiti and rangatahi, and how they will be addressed and ensure this is reflected in their All About Me plan.

Education

We need to make sure we understand the education needs of every tamaiti and rangatahi, and how they will be addressed and ensure this is reflected in their All About Me plan.

Support for complaints, feedback and raising issues of concern

We need to make sure tamariki and rangatahi are really well supported to make a complaint, provide feedback, raise issues of concern and understand the outcome of their feedback.

Part 3 — Caregiver recruitment and support

Part 3 — Caregiver recruitment and support

Assessments, plans and support for caregivers

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Info to caregivers

We need to make sure that caregivers have access to information about te tamaiti or rangatahi that will them help them understand the needs of te tamaiti or rangatahi and contribute towards meeting them.

Enquiry and application

We need to make sure that the caregivers are informed about the role of caregiving including the types of care and that the application process is clear.

Caregiver assessment and plan

We need to make sure every caregiver has access to the right support and services to help them meet the needs of tamariki and rangatahi in their care.

Prepare caregivers

We need to make sure that caregivers have access to preparation and induction resources that are tailored to their needs to ensure they can begin a placement with confidence.

Part 4 — Voice of the child

Part 4 — Voice of the child

Supporting tamariki and rangatahi to express their views and contribute to their care experience

Use Chrome to download Word documents and Powerpoint presentations if you get an error using Internet Explorer.

Life events

We need to make sure every tamaiti and rangatahi in care has a way to capture the important things happening in their life and support this.

Feedback and complaints

We need to make sure tamariki and rangatahi in care are supported to speak up if they're not getting the care they are entitled to and have support to do so.

Allegations

We need to make sure any allegations of abuse or neglect of tamariki and rangatahi in care are responded to promptly and appropriately and all parties are informed of the outcome.

Part 5 — Care transitions

Part 5 — Care transitions

Supporting tamariki and rangatahi during care transitions

Part 6 — Monitoring

Part 6 — Monitoring

Monitoring and reporting on compliance with the National Care Standards

Part 6 of the National Care Standards establishes an Independent Monitor to monitor and report to the Minister for Children on compliance with the National Care Standards Regulations.

Part 6 also requires Oranga Tamariki and organisations that have legal custody of tamariki and rangatahi under section 396 of the Oranga Tamariki Act 1989 to self-monitor and report on strengths and areas of improvement in line with the regulations. This will include reporting to the Minister for Children and the Independent Monitor.

This growing internal and external demand for rigorous and regular information on practice quality has meant we have updated some of our quality assurance mechanisms. We have evolved our existing quality assurance system to include the National Care Standards which will ensure a coordinated and aligned approach to monitoring and improvement across the Oranga Tamariki operating model.

Part 6 of the National Care Standards on a page (staff resource) (pdf 121KB)

Understanding part 6 of the National Care Standards (staff resource)

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Provider engagement

Care partners (396 providers) and Oranga Tamariki staff working together to achieve the National Care Standards

Care partners provide a range of care options for tamariki and their whānau/family under contract to Oranga Tamariki. For care options provided by care partners to be successful and deliver quality care that meets the care standards, it is crucial that Oranga Tamariki social workers and care partners work together.

To understand how we can work together effectively, we should refer to the:

  • care partners service specifications — these describe the range of care options that care partners provide
  • operational policy and practice guidance on the Practice Centre — these detail the roles and responsibilities of Oranga Tamariki social workers.

Care partners service specifications

Policy

Our work