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Page URL: https://practice.orangatamariki.govt.nz/our-work/care-standards/
Printed: 28/11/2020
Printed pages may be out of date. Please check this information is current before using it in your practice.

Last updated: 31/08/2020

Care standards

The National Care Standards set out the standard of care that tamariki and rangatahi need to be well and do well while they're in care, and the support that caregivers can expect to receive.

About the National Care Standards

The National Care Standards are set out in regulations (laws).

They are based on good social work practice and on what tamariki and rangatahi in care have said is most important to them, like supporting them to express their views, keeping them connected to their family/whānau, giving them opportunities to participate in their culture, and ensuring their education, health and recreation needs are met.

Legislation and changes: National Care Standards — myLearn (staff resource)

Who the National Care Standards apply to (staff resource) (PDF 125 KB)

Resources to support our work with tamariki and rangatahi

We have a range of resources we can use when we’re working with tamariki and rangatahi in care, and there is guidance to help us know when and how to use them. They’re listed on this web page under each part of the National Care Standards.

Contact us with any feedback

Email: practice_centre@ot.govt.nz

Part 1 — Assessments, plan and visits

Part 1 — Assessments, plan and visits

Needs assessments and plans for tamariki and rangatahi in care

Use Chrome to download Word documents and Powerpoint presentations if you get an error using Internet Explorer.

Part 2 — Support to meet needs

Part 2 — Support to meet needs

Meeting the needs of tamariki and rangatahi while they are in care

General support

We need to make sure support is available to tamariki and rangatahi in care to address their identified needs and assist them to access other support they need.

Connections

We need to make sure support is provided to tamariki and rangatahi in care to promote mana tamaiti by ensuring relationships are established and maintained with important people in their life.

Culture, belonging and identity

We need to make sure support is provided to understand and address the cultural and identity needs of tamariki and rangatahi in care in a manner that promotes mana tamaiti.

Play, recreation and community

We need to make sure support is provided to understand and address the play, recreational and community needs of tamariki and rangatahi in care.

Health

We need to make sure we understand the health needs of every tamaiti and rangatahi, and how they will be addressed and ensure this is reflected in their All About Me plan.

Education

We need to make sure we understand the education needs of every tamaiti and rangatahi, and how they will be addressed and ensure this is reflected in their All About Me plan.

Support for complaints, feedback and raising issues of concern

We need to make sure tamariki and rangatahi are really well supported to make a complaint, provide feedback, raise issues of concern and understand the outcome of their feedback.

Part 3 — Caregiver recruitment and support

Part 3 — Caregiver recruitment and support

Assessments, plans and support for caregivers

Use Chrome to download Word documents and Powerpoint presentations if you get an error using Internet Explorer.

Info to caregivers

We need to make sure that caregivers have access to information about te tamaiti or rangatahi that will them help them understand the needs of te tamaiti or rangatahi and contribute towards meeting them.

Enquiry and application

We need to make sure that the caregivers are informed about the role of caregiving including the types of care and that the application process is clear.

Caregiver assessment and plan

We need to make sure every caregiver has access to the right support and services to help them meet the needs of tamariki and rangatahi in their care.

Prepare caregivers

We need to make sure that caregivers have access to preparation and induction resources that are tailored to their needs to ensure they can begin a placement with confidence.

Part 4 — Voice of the child

Part 4 — Voice of the child

Supporting tamariki and rangatahi to express their views and contribute to their care experience

Use Chrome to download Word documents and Powerpoint presentations if you get an error using Internet Explorer.

Life events

We need to make sure every tamaiti and rangatahi in care has a way to capture the important things happening in their life and support this.

Feedback and complaints

We need to make sure tamariki and rangatahi in care are supported to speak up if they're not getting the care they are entitled to and have support to do so.

Allegations

We need to make sure any allegations of abuse or neglect of tamariki and rangatahi in care are responded to promptly and appropriately and all parties are informed of the outcome.

Part 5 — Care transitions

Part 5 — Care transitions

Supporting tamariki and rangatahi during care transitions

Part 6 — Monitoring

Part 6 — Monitoring

Monitoring and reporting on compliance with the National Care Standards

An Independent Monitor reports to the Minister for Children about compliance with the National Care Standards.

Oranga Tamariki and organisations that have legal custody of tamariki and rangatahi under section 396 of the Oranga Tamariki Act 1989 are also required to report on their own compliance with the National Care Standards.

The Partnering for Outcomes group in Oranga Tamariki supports this work.

Partnering for Outcomes (staff resource)

Provider engagement

Care partners (396 providers) and Oranga Tamariki staff working together to achieve the National Care Standards

Care partners provide a range of care options for tamariki and their whānau/family under contract to Oranga Tamariki. Oranga Tamariki social workers and care partners need to work together to deliver quality care that meets the standards.

The Partnering for Outcomes group in Oranga Tamariki supports these relationships.

Partnering for Outcomes (staff resource)

The care partners service specifications describe the range of care options that care partners provide.

Care partners service specifications

The operational policy and practice guidance on the Practice Centre detail the roles and responsibilities of Oranga Tamariki social workers.

Policy

Our work