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Page URL: https://practice.orangatamariki.govt.nz/our-work/easy-access-information/national-contact-centre-quick-links
Printed: 22/08/2026
Printed pages may be out of date. Please check this information is current before using it in your practice.

Last modified: 21/10/2021

Guidance

National contact centre – links

Easy-access information for kaimahi at the national contact centre.

This page is being added to as new resources are identified.

Decision response tool (DRT)

Intake decision response tool – overview

Considerations when responding to information received

Report of concern response timeframe

Report of concern response pathway

Considerations when developing a decision response

Recording decision responses

Working with Māori

Te Toka Tūmoana

Family Court

Pathways to care: emergency actions

Tamariki and rangatahi with Family Court orders in place

Arrest

Planning for the Youth Court Te Kōti Taiohi o Aotearoa

Health

Medical examinations and treatment

Legal provisions for medical examinations

Our responsibilities for health-related costs

When a child or young person dies

Missing or unauthorised absence

Policy: Tamariki and rangatahi who are missing or whose absence is unauthorised

Guidance: How we work with tamariki and rangatahi who are missing or whose absence is unauthorised

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